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Top 5 Questions

  • 01. If I order today, when will I receive it?
  • If I order today, when will I receive it?

    We ship same-day if your order is placed before 2pm PST M-F! If you're placing your order outside of that timeframe, then you can expect it to be shipped first thing in the morning that following business day! After it leaves us, typical ground shipping times are 1-5 business days in the continental US.

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  • 02. What are the sizes of the medals?
  • What are the sizes of the medals?

    The Small is 1/2" diameter, smaller than a dime. The Medium is 3/4” diameter, about the size of a Penny. The large is 1” in diameter, about the size of a Quarter. The small comes on an 18" Aluminum Ball Chain, the Medium and Large come on a 24" Aluminum Ball Chain.

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  • 03. How do I return an item for a refund?
  • How do I return an item for a refund?

    Please Return to the address on your Packing Slip:

    Get Back Supply Co.,

    1948 Don Lee Pl., Ste. 1,

    Escondido, CA 92029.

     

    Once received, the item(s) will be refunded.

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  • 04. I'd like a shorter chain. What should I do?
  • I'd like a shorter chain. What should I do?

    A cool thing about the ball chain is that it's customizable to any length- just use regular scissors and snip it to be however short you'd like!

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  • 05. I got my necklace and realized I'd prefer a smaller/larger medallion, may I exchange it for a different size?
  • I got my necklace and realized I'd prefer a smaller/larger medallion, may I exchange it for a different size?

    Sure! Here's the exchange process: Return the item to the address shown on the packing slip. Once received, the refund will be issued- from there it takes a couple days with your bank. You are free at any time to order the item you would prefer, but we do not offer straight across exchanges at this time.

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